Refund policy

BoatMaxOnline is committed to ensuring product satisfaction and support. This policy outlines the terms for returns, exchanges, damages, and warranties. By purchasing from BoatMaxOnline, customers agree to the conditions below.

1. Return Eligibility

Customers may request a return for eligible products within 30 days of the delivery date, as verified by the shipping carrier. All returns must meet the following conditions:

  • The item must be in new, unused, and uninstalled condition
  • All original packaging, manuals, accessories, and components must be included
  • External and internal packaging must be intact and free of excessive damage beyond standard shipping wear
  • A valid proof of purchase (receipt or packing slip) must be provided

The return must be submitted in the Returns Portal and pre-approved by BoatMaxOnline. Returns that arrive without authorization, without identifying information (e.g., order number or customer name), or without the ability for us to confirm intent will be denied and held at the sender's expense.

Restocking Fee and Shipping Costs:

If a product is returned without cause (for example, due to buyer's remorse, change of mind, or other non-defective reasons), a 15% restocking fee will be deducted from the refund. Additionally, the customer is responsible for all shipping costs associated with the order, including both the original shipping and return shipping fees.

1.1 Items That Cannot Be Returned Once Opened

Certain parts are sealed or packaged in a way that requires the packaging to be opened, torn, or destroyed in order to install or use the item. Once this packaging has been opened or destroyed, the item cannot be returned or exchanged, as it can no longer be resold as new. This does not affect your rights regarding items that arrive damaged or defective (see Section 6).

2. Outboard Motors — Final Sale

All outboard motor sales are final. Due to manufacturer registration, titling, and handling requirements, outboard motors are not eligible for return, exchange, or refund once purchased.

The only exception is damage in transit. If a motor arrives damaged, you must follow the inspection and reporting requirements in Section 6 (Damaged Shipments), including documenting damage with the carrier at the time of delivery. Motor malfunctions or performance issues are handled under the manufacturer's warranty (see Section 3), not as returns.

3. Warranty and Mechanical Issues

Product malfunctions or performance issues are not valid grounds for return. These fall under the manufacturer's warranty, which varies by brand.

3.1 Manufacturer Warranty Support

  • Outboard motors are typically covered under a 5-year limited warranty
  • Electronics and accessories are generally covered for 2 years
  • Terms vary by brand and promotional period

Customers are encouraged to contact support@boatmaxonline.com for troubleshooting. If issues persist, BoatMaxOnline will refer the customer to a local authorized service dealer for brand-specific support (e.g., Suzuki, Honda).

4. Exchange Policy

Customers may request exchanges for eligible products under the following conditions:

  • Exchange will only be processed after the original item is returned, inspected, and approved
  • Customers are responsible for return shipping costs, unless the exchange is due to an error on our part
  • Product availability at the time of the exchange is not guaranteed

To expedite the process, customers may place a new order and return the original item separately for refund.

Start an exchange HERE.

4.1 Propeller Exchange Program

Choosing the right propeller often takes a real test on the water, so we offer a dedicated propeller exchange for U.S. orders. If you ordered a propeller and need a different pitch or size after testing, we'll help you swap it. Light wear from a genuine test run is expected and fine.

  • A flat $25 handling fee applies to each propeller exchange
  • The customer is responsible for shipping costs both ways
  • One exchange per order
  • U.S. orders only
  • Exchange requests must be submitted within 30 days of delivery
  • The returned propeller must be cleaned, free of grease, and returned in its original box (kept intact, with no shipping label applied directly to it), double-boxed inside a separate outer shipping carton
  • The propeller must not show damage from improper hardware installation (for example, a missing or incorrectly fitted thrust washer or spacer), and must not show wear beyond a normal test run

All propeller exchanges are manually reviewed and approved before a replacement ships. Full details and packaging requirements are on our Propeller Exchange Program page : Click Here

4.2 Wrong Fitment

If you received a part that does not fit your engine, and that part was explicitly listed by BoatMaxOnline as compatible with your engine on the product page, we treat this as our error. In that case, the return or exchange is free — we cover return shipping and there is no restocking fee.

To process a wrong-fitment claim, we verify fitment using your engine's serial number, which we confirm directly through the manufacturer's official portal. Please start your claim in the Returns Portal, where you'll be asked to provide your engine's year, make, model, and a photo of the serial number plate. This lets us confirm the correct part for your specific engine before approving the return or exchange.

This free-return coverage applies only where we expressly advertised compatibility with your engine and our records confirm the part was listed as fitting it. If a part did not list compatibility with your model, if fitment information was correct, or if the wrong item was ordered in error, standard return terms apply (Sections 1 and 4), including return shipping and any applicable restocking fee. All wrong-fitment claims are reviewed and confirmed by our team. If you have questions about a fitment issue, contact us at support@boatmaxonline.com.

5. Return Process

5.1 Initiate a Return

The fastest and easiest way to start a return or exchange is through our Returns Portal. All you need is your email address and order number — the portal will walk you through every step, including uploading any required photos. We strongly recommend using the portal for the quickest resolution. If you have any questions, contact customer service at support@boatmaxonline.com

Click Here for Return Portal

5.2 Shipping Requirements

  • All items must be returned in their original condition with complete documentation
  • Shipping labels must be affixed to the outer carton — do not apply labels to product packaging
  • Improper packaging or labeling may result in a denied return

Return shipping labels are free for customers who opt into Checkout+ with Package Protection. Once your return is submitted in the Returns Portal and approved by our team, your prepaid return label is emailed to you automatically. Orders without Checkout+ will be required to purchase a return shipping label in the Returns Portal after submitting a return.

What is Checkout+?

When you opt into coverage on an order at checkout you receive the following:

  • Free Returns: You may return items in the covered order for free, with a prepaid return label provided after your return is submitted and approved. Final sale items are not eligible for returns. All returns must meet the requirements listed above. If an item does not meet all requirements your return will be rejected.
  • Package Protection: If an item is lost, stolen, or damaged in transit you may submit a claim. Upon approval of the claim we will ship you a replacement for free.

6. Damaged Shipments

6.1 Package Protection+ Claims

If customers opted into Checkout+ with Package Protection+ on their order they can file a claim HERE within 30 days of delivery (or estimated delivery) to receive a replacement item for free for damaged, lost, or stolen goods.

If customers did NOT opt into Checkout+ they must inspect all shipments immediately upon delivery and report any damage to support@boatmaxonline.com within three (3) calendar days of receipt following the criteria below.

6.2 Freight & Outboard Motor Deliveries

  • The buyer is responsible for inspecting the product and packaging for visible damage before signing the delivery receipt
  • Any damage must be documented and noted with the carrier at the time of delivery
  • Delivery must still be accepted, even if damage is present — do not refuse shipment
  • If the delivered item is an outboard motor, all packaging must be examined, and any damage must be recorded prior to signing
  • Failure to document damage on the delivery receipt may impact the ability to file a successful freight claim

6.3 Packaging Requirements for Claims

To proceed with a damage claim, the customer must retain all original packaging, including:

  • Outer cartons
  • Internal Styrofoam supports
  • Bubble wrap
  • Cardboard inserts

BoatMaxOnline will file a damage claim with the shipping carrier upon timely notification and will work with the customer to determine a reasonable resolution. This may include replacement parts, a partial credit, or other corrective action at our discretion.

BoatMaxOnline is not liable for damage or loss beyond its direct control, and freight damage does not constitute grounds for canceling or refusing shipments.

7. Non-Returnable Items

The following items are not eligible for return:

  • Outboard motors (all motor sales are final — see Section 2)
  • Custom, personalized, or modified products
  • Special orders or items not regularly stocked
  • Items used, damaged, or altered after delivery
  • Items whose packaging must be opened or destroyed to install or use them, once that packaging has been opened (see Section 1.1)

8. Refunds

Refunds for approved returns will be processed within 3 business days after inspection. Refunds will be issued to the original method of payment. Processing times may vary depending on your financial institution.

If 15 business days have passed since return approval and no refund has been received, please contact support@boatmaxonline.com.

9. International Orders

All international sales are final. Orders shipped outside the United States are not eligible for return, exchange, or refund, except in the case of damage in transit (see Section 6).

  • Duties and import taxes are non-refundable. Any duties, import taxes, or customs fees collected at checkout cannot be refunded, as these are remitted to the destination country.
  • Damaged shipments: If your international order arrives damaged, you must report it within the timeframes described in Section 6 (Damaged Shipments). Approved claims will be resolved with replacement parts or a comparable remedy at our discretion. Original and return shipping on damage claims is handled case by case.
  • Outboard motors are not sold or shipped internationally and are therefore not addressed by this section.

By placing an international order, you acknowledge and accept that the order is final and not subject to return except as required by applicable law.

10. Contact Information

For any inquiries regarding returns, warranty claims, or product support, please contact:

BoatMaxOnline Support
📧 support@boatmaxonline.com
📞 561-562-6441
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