Refund policy

BoatMaxOnline is committed to ensuring product satisfaction and support. This policy outlines the terms for returns, exchanges, damages, and warranties. By purchasing from BoatMaxOnline, customers agree to the conditions below.

1. Return Eligibility

Customers may request a return for eligible products within 30 days of the delivery date, as verified by the shipping carrier. All returns must meet the following conditions:

  • The item must be in new, unused, and uninstalled condition
  • All original packaging, manuals, accessories, and components must be included
  • External and internal packaging must be intact and free of excessive damage beyond standard shipping wear
  • A valid proof of purchase (receipt or packing slip) must be provided

The return must be submitted in the Returns Portal and pre-approved by BoatMaxOnline.
Returns that arrive without authorization, without identifying information (e.g., order number or customer name), or without the ability for us to confirm intent will be denied and held at the sender’s expense.

Restocking Fee and Shipping Costs:
If a product is returned without cause (for example, due to buyer’s remorse, change of mind, or other non-defective reasons), a 15% restocking fee will be deducted from the refund.
Additionally, the customer is responsible for all shipping costs associated with the order, including both the original shipping and return shipping fees.

2. Outboard Motor Return Policy

2.1 Return Eligibility

Returns may be approved under the following conditions:

  • The motor is unused, uninstalled, and not titled
  • The product is in its original packaging — the outer box may be opened, but internal and external packaging must be undamaged beyond typical handling or transit wear
  • All documentation and components are included
  • A return request is submitted within 7 days of delivery
  • The return is pre-approved in writing or through your account by BoatMaxOnline

2.2 Return Coordination & Associated Deductions

BoatMaxOnline will arrange all return shipping logistics for approved outboard returns. However, the customer is responsible for all associated non-refundable costs, which may include:

  • Return freight
  • Manufacturer processing or registration cancellation fees

Units returned with signs of use, installation, or tampering will be refused. Improper packaging or freight damage due to customer error may void refund eligibility.
If a return is made without cause, the 15% restocking fee and all related shipping costs will apply.

3. Warranty and Mechanical Issues

Product malfunctions or performance issues are not valid grounds for return. These fall under the manufacturer’s warranty, which varies by brand.

3.1 Manufacturer Warranty Support

  • Outboard motors are typically covered under a 5-year limited warranty
  • Electronics and accessories are generally covered for 2 years
  • Terms vary by brand and promotional period

Customers are encouraged to contact support@boatmaxonline.com for troubleshooting. If issues persist, BoatMaxOnline will refer the customer to a local authorized service dealer for brand-specific support (e.g., Suzuki, Honda).

4. Exchange Policy

Customers may request exchanges for eligible products under the following conditions:

  • Exchange will only be processed after the original item is returned, inspected, and approved
  • Customers are responsible for return shipping costs, unless the exchange is due to an error on our part
  • Product availability at the time of the exchange is not guaranteed

To expedite the process, customers may place a new order and return the original item separately for refund.

Start an exchange HERE.

5. Return Process

5.1 Initiate a Return

To start a return, click HERE. All you need your email address and order number. If you have any questions, contact customer service at support@boatmaxonline.com

5.2 Shipping Requirements

  • All items must be returned in their original condition with complete documentation
  • Shipping labels must be affixed to the outer carton — do not apply labels to product packaging
  • Improper packaging or labeling may result in a denied return

Return shipping labels are free for customers who opt into Checkout+ and will be emailed to you after your return has been submitted in the Return Portal and approved by our team. Orders without Checkout+ will be required to purchase a return shipping label in the Return Portal after submitting a return.  

What is Checkout+? When you opt into coverage on an order at checkout you receive the following:

  • Free Returns: You may return items in the covered order for free. Final sale items are not eligible for returns. All returns must meet the requirements listed above. If an item does not met all requirements your return will be rejected. 
  • Package Protection: If an item is lost, stolen, or damaged in transit you may submit a claim. Upon approval of the claim we will ship you a replacement for free. 

6. Damaged Shipments

6.1 Package Protection+ Claims

If customers opted into Checkout+ with Package Protection+ on their order they can file a claim HERE within 30 days of delivery (or estimated delivery) to receive a replacement item for free for damaged, lost, or stolen goods. 

If customers did NOT opt into Checkout+they must inspect all shipments immediately upon delivery and report any damage to support@boatmaxonline.com within three (3) calendar days of receipt following the criteria below.

6.2 Freight & Outboard Motor Deliveries

  • The buyer is responsible for inspecting the product and packaging for visible damage before signing the delivery receipt
  • Any damage must be documented and noted with the carrier at the time of delivery
  • Delivery must still be accepted, even if damage is present — do not refuse shipment
  • If the delivered item is an outboard motor, all packaging must be examined, and any damage must be recorded prior to signing
  • Failure to document damage on the delivery receipt may impact the ability to file a successful freight claim

6.3 Packaging Requirements for Claims

To proceed with a damage claim, the customer must retain all original packaging, including:

  • Outer cartons
  • Internal Styrofoam supports
  • Bubble wrap
  • Cardboard inserts

BoatMaxOnline will file a damage claim with the shipping carrier upon timely notification and will work with the customer to determine a reasonable resolution. This may include replacement parts, a partial credit, or other corrective action at our discretion.

BoatMaxOnline is not liable for damage or loss beyond its direct control, and freight damage does not constitute grounds for canceling or refusing shipments.

7. Non-Returnable Items

The following items are not eligible for return:

  • Outboard motors, unless expressly approved under Section 2
  • Custom, personalized, or modified products
  • Special orders or items not regularly stocked
  • Items used, damaged, or altered after delivery

8. Refunds

Refunds for approved returns will be processed within 3 business days after inspection. Refunds will be issued to the original method of payment. Processing times may vary depending on your financial institution.

If 15 business days have passed since return approval and no refund has been received, please contact support@boatmaxonline.com.

9. Contact Information

For any inquiries regarding returns, warranty claims, or product support, please contact:

BoatMaxOnline Support
📧 support@boatmaxonline.com
📞 561-562-6441
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